At NEONAIRS, every item is custom-made to order specifically for you. Because of this, we cannot accept returns or exchanges for wrong sizes, buyer's remorse, or changes of mind.
We stand by the quality of our gear. If your item arrives damaged, defective, or there is a manufacturing error, we will gladly offer a free replacement or a full refund! Please contact us within 30 days of receiving the product.
To resolve the issue quickly, please include a clear photo of the damaged item and a brief description of the problem when you reach out.
If your tracking information indicates that your package was lost in transit, please contact us within 30 days of the estimated delivery date, and we will dispatch a replacement order for you.
If you have any issues with your order, please contact our support team and we will make it right!